No rest for the scams! 🕵️

Fake ads, fake online support… No rest for the scammers! More than ever, we ask you to be and remain vigilant.

Trendy scams

To help you see things more clearly, we have listed the new scams that are in vogue on the Internet. We will explain to you afterwards the good gestures to adopt to avoid falling into the trap.

The fake PCS online support scam

Scammers do not lack imagination to try to get your personal or banking information. As a reminder, there is only one number to contact customer service: 0 811 880 200, and only one contact email address:

If you are contacted on social media, make sure you are addressing the official PCS accounts (blue badge on Facebook and Instagram). Know that no counselor will ask you for your card banking information or login credentials for your “my account” space.

The (overly) tempting ad

Dating sites or classified ads are full of very attractive profiles that often seem unreal… They are often scammers who will try by all means to get you. Beware, and never send money or a coupon to a person you meet on the internet.

A classic, phishing

The principle of this scam consists in recovering your personal data on the Internet (connection access, bank data, official documents).

The scam is most frequently based on the forgery of an e-mail that seems to come from a trusted source (bank, CAF, taxes, etc.) accompanied by an alarming subject: “account restricted” – “your bank card is blocked” – “order being delivered” etc.

When in doubt, do not reply and do not click on any link in the body of the e-mail. Notify the organization in question by forwarding the message to them.

The right actions to take

  • First, ask yourself if it makes sense for a stranger to promise you the best. Remember, when it’s too good to be true, it’s not.
  • Take the time to check the contact information of the person you are contacting. Scammers communicate mainly by e-mail (often with spelling mistakes).
  • Do not give out any personal data without checking who you are dealing with, even if that person seems honest (official documents, photos, bank details etc.)
  • Do not give, pay or transfer money to a stranger you meet on the internet. Once again, when it’s too good to be true, it’s not true.
  • Make transactions on secure sites. When paying, check that the site you are paying on is secure (small padlock at the URL)

I am a victim of a scam

If you believe your PCS card data has been compromised, lock your card by texting the following message: VERR followed by a space, and the last 4 digits of your card, to

  • 07 57 57 55 55 (PCS Chrome)
  • 06 01 78 78 78 (PCS Black ou Virtual)
  • 07 50 50 55 05 (PCS Absolut)

Then quickly contact a consultant by phone at 0 811 880 200 who will give you the procedure to follow to replace your card.

If you have a question or a doubt, we remain available from Monday to Saturday:

Stay alert,

The PCS team 🧡

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