{"id":3626,"date":"2021-03-15T15:37:52","date_gmt":"2021-03-15T14:37:52","guid":{"rendered":"https:\/\/www.mypcs.com\/?post_type=faq&#038;p=3626"},"modified":"2022-06-02T17:14:19","modified_gmt":"2022-06-02T15:14:19","slug":"why-isnt-my-identity-verification-working","status":"publish","type":"faq","link":"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-first-step\/verify-my-profile-100-become-premium\/why-isnt-my-identity-verification-working\/","title":{"rendered":"Why isn&#8217;t my identity verification working?"},"content":{"rendered":"\n<p>Most of the time, the identity verification fails due to<strong> the quality of the photo<\/strong>.<\/p>\n\n\n\n<p>Make sure:<\/p>\n\n\n\n<ul><li>To take photos of your documents in a place with sufficient light and on a flat surface to <strong>avoid reflections<\/strong>.<\/li><li>That your identity document is fully visible<\/li><li>That the identity document used is accepted (passport, European identity card, French driver&#8217;s license, residence permit).<\/li><\/ul>\n\n\n\n<p><strong>From the MyPCS mobile app, make sure:<\/strong><\/p>\n\n\n\n<ul><li>That nothing hides your face<\/li><li>That the lens of the phone is at eye level<\/li><li>To be alone in the selfie<\/li><\/ul>\n\n\n\n<p>Sometimes, after several tries, the verification fails.<br>Do not worry, our teams will take over manually and get back to you to ask for additional elements or validate your verification.<br><strong>Keep an eye on your emails!<\/strong><\/p>\n","protected":false},"parent":3623,"menu_order":242,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/3626"}],"collection":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"up":[{"embeddable":true,"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/3623"}],"wp:attachment":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/media?parent=3626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}