{"id":10375,"date":"2022-06-07T17:28:07","date_gmt":"2022-06-07T15:28:07","guid":{"rendered":"https:\/\/www.mypcs.com\/?post_type=faq&p=10375"},"modified":"2023-08-23T14:36:36","modified_gmt":"2023-08-23T12:36:36","slug":"i-forgot-my-password-or-my-login-to-my-my-account-space-what-should-i-do","status":"publish","type":"faq","link":"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-mobile-app\/i-have-a-problem-with-the-mypcs-app\/i-forgot-my-password-or-my-login-to-my-my-account-space-what-should-i-do\/","title":{"rendered":"I forgot my access to log to my “My account” space"},"content":{"rendered":"\n

From mypcs.com<\/a> or your mobile app, click on “Forgot username or password”.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Then enter EITHER <\/strong>your card number located on the front of the card OR <\/strong>your PCSID located on the back of the card below the barcode AND <\/strong>your mobile number.<\/p>\n\n\n\n

Either the card number and your mobile number<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Either your PCSID and your mobile number<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

To reset them, you will need :<\/strong><\/b><\/h4>\n\n\n\n
    \n
  • Your card number or the barcode number (PCSID) located on the back of your card<\/li>\n\n\n\n
  • The mobile number associated with your card<\/li>\n\n\n\n
  • The answer to your secret question<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n

    If you have changed your phone number, please send us an email to: contact@creacard.net with a copy of your ID and a corresponding invoice with your new mobile number. We will update your information.<\/p>\n","protected":false},"parent":10372,"menu_order":280,"template":"","class_list":["post-10375","faq","type-faq","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"up":[{"embeddable":true,"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10372"}],"wp:attachment":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/media?parent=10375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}