{"id":10373,"date":"2022-06-07T17:23:08","date_gmt":"2022-06-07T15:23:08","guid":{"rendered":"https:\/\/www.mypcs.com\/?post_type=faq&#038;p=10373"},"modified":"2022-06-07T17:23:19","modified_gmt":"2022-06-07T15:23:19","slug":"i-cant-connect-to-the-mypcs-app-what-should-i-do","status":"publish","type":"faq","link":"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-mobile-app\/i-have-a-problem-with-the-mypcs-app\/i-cant-connect-to-the-mypcs-app-what-should-i-do\/","title":{"rendered":"I can&#8217;t connect to the MyPCS app, what should I do?"},"content":{"rendered":"\n<p>If you can&#8217;t use your MyPCS mobile application, here are some things to check:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Do you have the new MyPCS Mobile application?<\/strong><br>We have recently released a new application, make sure you are using the right one.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/apps.apple.com\/fr\/app\/id1507144448\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/Logo-Disponible-sir-App-store_full_image-2.png\" alt=\"\" class=\"wp-image-2282\" width=\"170\" height=\"60\" srcset=\"https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/Logo-Disponible-sir-App-store_full_image-2.png 900w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/Logo-Disponible-sir-App-store_full_image-2-300x104.png 300w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/Logo-Disponible-sir-App-store_full_image-2-768x266.png 768w\" sizes=\"(max-width: 170px) 100vw, 170px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.pcs.mypcs\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay.png\" alt=\"\" class=\"wp-image-2278\" width=\"180\" height=\"60\" srcset=\"https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay.png 3750w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay-300x100.png 300w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay-1024x341.png 1024w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay-768x256.png 768w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay-1536x512.png 1536w, https:\/\/www.mypcs.com\/wp-content\/uploads\/2020\/06\/GooglePLay-2048x683.png 2048w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Are your login details correct?<br><\/strong>It is possible that you have forgotten your password or username.<br>To get new ones, click on &#8220;Forgot your username or password&#8221;.<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If your login details are correct and you are using the new MyPCS Mobile application, contact our customer service department on 0 811 880 200 to have your card diagnosed.<\/p>\n\n\n\n<p><em>Our customer service is open Monday to Friday from 9am to 7pm and Saturday from 10am to 5pm.<\/em><\/p>\n","protected":false},"parent":10372,"menu_order":274,"template":"","class_list":["post-10373","faq","type-faq","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"up":[{"embeddable":true,"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10372"}],"wp:attachment":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/media?parent=10373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}