{"id":10339,"date":"2022-06-07T15:50:39","date_gmt":"2022-06-07T13:50:39","guid":{"rendered":"https:\/\/www.mypcs.com\/?post_type=faq&#038;p=10339"},"modified":"2022-06-07T15:51:15","modified_gmt":"2022-06-07T13:51:15","slug":"pourquoi-mon-retrait-a-t-il-ete-refuse","status":"publish","type":"faq","link":"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-transactions-and-transfers\/my-withdrawal\/pourquoi-mon-retrait-a-t-il-ete-refuse\/","title":{"rendered":"Why was my withdrawal declined?"},"content":{"rendered":"\n<p>If you are unable to withdraw, here are some things to check:<\/p>\n\n\n\n<ul><li><strong>Have you completed your profile at 100% (upgraded to premium)<\/strong><br>Which means you have successfully completed all verification steps (validated ID, verified postal address or liveliness detection\/selfie).<br>It is necessary to complete these steps in order to fully utilize your PCS card. This will allow you to use your card on the entire Mastercard network and have higher limits.<br>If you have not completed your profile 100% and need help, click here<\/li><\/ul>\n\n\n\n<ul><li><strong>Is your balance sufficient?<\/strong><br>Your card is prepaid, which means that it is impossible to overdraw. All you have to do is reload it to use it.<\/li><\/ul>\n\n\n\n<ul><li><strong>Are you sure your card is not locked? <\/strong><br>For security reasons, you can lock your card by text message or from your mobile app. If your card is locked you cannot use it. Unlock it and use it!<\/li><\/ul>\n\n\n\n<ul><li><strong>Did you type in the right PIN code?<\/strong><br>If your PIN code is wrong, you will not be able to withdraw money. If you need help applying for a new PIN code, <a href=\"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-card\/i-have-a-problem-with-my-pcs-card\/i-entered-the-wrong-pin-code-3-times-and-my-pcs-card-is-blocked-what-should-i-do\/\" class=\"rank-math-link\">click here<\/a>.<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"parent":10337,"menu_order":214,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10339"}],"collection":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"up":[{"embeddable":true,"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10337"}],"wp:attachment":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/media?parent=10339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}