{"id":10291,"date":"2022-06-07T11:14:15","date_gmt":"2022-06-07T09:14:15","guid":{"rendered":"https:\/\/www.mypcs.com\/?post_type=faq&#038;p=10291"},"modified":"2022-06-07T11:15:39","modified_gmt":"2022-06-07T09:15:39","slug":"que-faire-en-cas-de-paiement-refuse","status":"publish","type":"faq","link":"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-transactions-and-transfers\/my-online-in-store-payments\/que-faire-en-cas-de-paiement-refuse\/","title":{"rendered":"What to do if the payment is rejected?"},"content":{"rendered":"\n<p>Sometimes it is very quick and easy to understand why a payment was declined.<\/p>\n\n\n\n<p>Here are some things to check:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Have you completed your profile at 100%? <\/strong>(upgraded to premium)<br>Meaning you have successfully completed all verification steps (validated ID, verified postal address or liveliness detection\/selfie).<br>It is necessary to complete these steps in order to fully utilize your PCS card. This will allow you to use your card on the entire Mastercard network and have higher limits.<br>If you have not completed your profile 100% and need help, <a href=\"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-first-step\/verify-my-profile-100-become-premium\/how-to-verify-my-profile-at-100-from-mypcs-com-upgrade-to-premium\/\" class=\"rank-math-link\">click here<\/a>.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Is your balance sufficient?<\/strong><br>Your card is prepaid, which means that it is impossible to overdraw. All you have to do is reload it to use it.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Are you sure your card is not locked?<\/strong><br>For security reasons, you can lock your card by text message or from your mobile app. If your card is locked you cannot use it. Unlock it and use it!<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Did you type in the right PIN code or fill in the right information when making an online payment?<\/strong><br>If your PIN code is wrong, you will not be able to withdraw money. If you need help asking for a new PIN code <a href=\"https:\/\/www.mypcs.com\/en\/besoin-daide\/my-card\/i-have-a-problem-with-my-pcs-card\/i-entered-the-wrong-pin-code-3-times-and-my-pcs-card-is-blocked-what-should-i-do\/\" class=\"rank-math-link\">click here<\/a>.<\/li><\/ul>\n","protected":false},"parent":10274,"menu_order":257,"template":"","class_list":["post-10291","faq","type-faq","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"up":[{"embeddable":true,"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/faq\/10274"}],"wp:attachment":[{"href":"https:\/\/www.mypcs.com\/en\/wp-json\/wp\/v2\/media?parent=10291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}